Terms of service

1. Who we are

Service Geni® is a registered trademark of BRN Technologies, a proprietorship. BRN Technologies (proprietrix Maria Zita Anthony, GSTIN 33AWMPM5658A1ZJ), registered at 29, MGR Street, Santhosapuram, Chennai 600073, Tamil Nadu, India, provides the service and is the party you contract with (“we”, “us”). By requesting an inspection you agree to these terms.

2. The service

We carry out an independent pre-purchase inspection of a used car at the place where the car is parked, and send you a written report. We do not sell cars and we do not act for the seller.

An inspection covers up to 210 checks. The number that applies to a particular car varies by its fuel type and fitted equipment: 15 checks apply only to electric and hybrid cars, and 16 more depend on the car’s fuel type, gearbox or equipment. Checks that do not apply are marked N/A in the report.

An inspection takes 30 minutes or more, depending on the car. The report — an overall score, a status for every check (OK, Attention, Fail or N/A), photos, a recommendation and negotiation points — is sent to you on WhatsApp after the inspection.

3. Booking, price and payment

Request your slot. We'll check availability and send you a secure Razorpay payment link — your inspection is booked once paid.

• Inspections are prepaid in full. An inspector is assigned only once payment is received.
• Payments are processed by Razorpay. We do not see or store your card or bank details.
• A payment link is valid for 2 hours; if it is not paid, the slot is released.
• Prices include GST. A price quoted from an area rather than an exact location is final only once it is set from the car’s exact address.

4. Access to the car

• You arrange access to the car with the seller. That includes the seller’s permission for the inspection and any road test.
• The car must be available at the booked time and place.
• You're welcome to join the inspector at the scheduled time. Attending is optional.
• A road test is carried out only where the seller permits it and it is safe and lawful to do so.

5. Cancellation, rescheduling and refunds

No refund if the car isn't available. One free reschedule with 2+ hours' notice. If we cannot carry out a paid inspection, you get a full refund. The full rules are in our cancellation & refund policy, which forms part of these terms.

6. What an inspection is, and is not

This inspection reflects the condition of the vehicle at the time and location of inspection, based on visual inspection, available diagnostic checks and road-test observations where applicable. It is not a guarantee of future reliability or a substitute for a manufacturer-authorised technical inspection. Hidden defects, intermittent faults, internal component conditions and defects that cannot reasonably be detected during the inspection may not be identified. Service Geni is not responsible for subsequent failures, undisclosed history, misrepresentation by the seller, or defects that were not reasonably detectable at the time of inspection.

Document and history checks are a review of the documents made available at the inspection and of what the seller represents; they are not a legal or registry search. The report is not a valuation, a warranty or a guarantee.

7. Liability

To the extent permitted by law, our total liability for an inspection is limited to the fee you paid for it. Nothing in these terms limits liability that cannot be limited by law.

8. Your report

The report is for your own use in deciding whether to buy the car. You may share it with the seller or a lender for that purpose.

9. Trademark

Service Geni is a registered trademark of BRN Technologies (registration no. 5449224) and may not be used without our permission.

10. Changes, law and disputes

We may update these terms; the version in force when you request an inspection applies to it. These terms are governed by the laws of India, and the courts at Chennai, Tamil Nadu have jurisdiction.

Grievance redressal, under the Consumer Protection (E-Commerce) Rules, 2020: our Grievance Officer is Maria Zita Anthony, zita@servicegeni.in. The Grievance Officer acknowledges a complaint within 48 hours and resolves it within one month of receipt.

For anything else, write to care@servicegeni.in or see Contact.