DRAFT — legal review before launch
Cancellation & refund policy
Last updated: 28 September 2026 (draft)
In short: No refund if the car isn't available. One free reschedule with 2+ hours' notice.
This policy is part of your agreement with BRN Technologies, a proprietorship trading as Service Geni, registered at 29, MGR Street, Santhosapuram, Chennai 600073, Tamil Nadu, India. Refunds are made by BRN Technologies.
Payment comes first
Inspections are prepaid in full. When you request a slot we check availability and send you a secure Razorpay payment link. Your inspection is booked, and an inspector assigned, only once that payment is received.
A payment link is valid for 2 hours. If it is not paid in that time, it expires and the slot it was holding is released.
If the car isn't available
You arrange access to the car with the seller. If our inspector arrives at the booked time and the car is not available, or the seller does not show up, the inspection fee is not refunded.
Rescheduling
You can reschedule once, free, if you ask at least 2 hours before your slot. Message us on WhatsApp to do it.
A reschedule asked for less than 2 hours before the slot, or a second reschedule, can't be accepted, and the booking stays as it is.
If we can't serve you
If we have to cancel — no inspector available, or anything else on our side — you get a full refund to the original payment method.
How the service is delivered
The inspection is a service performed at the car’s location at the booked time. Nothing is shipped. Your report is sent to you on WhatsApp after the inspection.